Communication & Influence

Communication is at the centre of how people understand, collaborate, lead, influence, resolve problems and get things done.

Most problems have a communication problem somewhere inside them. Disagreement, misunderstanding, poor delegation, weak feedback, difficult conversations and ineffective collaboration can all contain communication failures that are rarely identified as such.

Effective communication is not simply saying exactly what you think. It is about creating understanding while balancing clarity, effectiveness, empathy and relationships. Influence follows from communication that people understand, trust and can act on.

Areas this covers

• Communication effectiveness
• Influence
• Clarity
• Difficult conversations
• Leadership communication
• Collaboration
• Feedback
• Delegation
• Professional communication

How this connects to practice

Communication and influence is a central thread in coaching work. It also forms the basis of workshops and learning programmes through learning and development engagements, and is a core topic for speaking engagements.

For the practical workplace dimension of this, see professional communication.

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